← Patient Financial Services

Frequently Asked Questions

Who is respon­si­ble for paying my bill?
The hospi­tal will bill your insur­ance company directly (unless you spec­ify other­wise). However, you are ulti­mately respon­si­ble for making certain that your bill is paid. If a balance remains after your insur­ance has issued a payment or a denial, payment is due upon receipt of your statement. 

What other bills will I receive?
In addi­tion to your bill from the hospi­tal, you may receive bills from consult­ing physi­cians, radi­ol­o­gists, pathol­ogy or other special­ists. Please contact their offices directly if you have ques­tions concern­ing their bills.

What is pend­ing with my insur­ance?
You may have received a letter or ques­tion­naire from your insur­ance company or from IMH request­ing addi­tional infor­ma­tion. If you do not respond to this, the bill may become your respon­si­bil­ity. Please follow the instruc­tions provided in the letter to ensure your claims are processed in a timely manner.

What do I owe?
You should receive an account state­ment in the mail. Your state­ment will reflect any unpaid balances on your account. 

Did you receive my payment?
Any new payments made on your account should be reflected on your next account statement. 

Why didn’t my insur­ance pay?
You should have received an Expla­na­tion of Bene­fits (EOB) from your insur­ance company show­ing how they consid­ered your claim. This EOB should have a contact tele­phone number or website where you can reach your insur­ance company for further infor­ma­tion. Please contact your insur­ance company or bene­fits office with ques­tions about denied claims. 

What if I didn’t give anyone my insur­ance infor­ma­tion at the time of service?
If you did not have your insur­ance infor­ma­tion with you at the time of service or if your insur­ance infor­ma­tion has changed, please call us imme­di­ately to update your record.

What is pre-autho­riza­tion, and who is respon­si­ble for taking care of it?
Many insur­ance plans require prior approval for services by patients and/​or their Primary Care Providers (PCPs) before services can be covered. This is often referred to as pre-autho­riza­tion. Before your visit to an Ivin­son Memo­r­ial Hospi­tal facil­ity, please review your health-plan book­let or call your insur­ance company repre­sen­ta­tive to clar­ify your specific policy bene­fits and requirements. 

I was injured at work; why am I getting a bill?
After noti­fy­ing your employer of a work-related injury your employer should have filed a Notice of Injury’ with the company’s work­ers compen­sa­tion carrier. If they did not the claim may be denied and become your respon­si­bil­ity. Please check with your employer regard­ing the status of your worker’s compen­sa­tion claim. Once you have received your claim number from your employer or work­ers compen­sa­tion carrier, please contact our office with this infor­ma­tion so we may file your claim. 

What if I am having diffi­cul­ties paying my bill in full?
If you are unin­sured, under­in­sured or having finan­cial diffi­culty, please contact our Finan­cial Coun­selor to discuss payment plans or finan­cial assis­tance that may be available. 

What if I have moved or changes my address?
It is your respon­si­bil­ity to provide us with a current mail­ing address and phone number. If you have moved or changed your address, please call to update your information.