Patient Financial Services | Ivinson Memorial Hospital

Patient Financial
Services

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Thank you for choos­ing Ivin­son Memo­r­ial Hospi­tal for your health care needs. Our goal is to provide excep­tional service to our patients! This mission extends to Patient Finan­cial Services, where our staff is happy to help you under­stand any ques­tions you may have regard­ing your bill. 

We want to make it as easy as possi­ble for you to manage the costs of your services. The infor­ma­tion on this page is intended to help you better under­stand our billing process, payment options, and the finan­cial assis­tance that Ivin­son offers to qual­i­fied individuals.

the billing process

step one

The billing process starts when you provide your insur­ance and demo­graphic infor­ma­tion at the time of regis­tra­tion. Please make sure you have provided the Admit­ter with your most current insur­ance information. 

step two

The charges applied to your account are coded based on the physi­cian order and chart documentation. 

step three

As a cour­tesy, Ivin­son will submit claims directly to your insur­ance company. Ivin­son will work with you and your insur­ance company to resolve any issues that may arise. If you have more than one plan Ivin­son will also bill your secondary/​tertiary insurance. 

step four

Once your insur­ance has processed a claim they will send you an Expla­na­tion of Bene­fits (EOB) inform­ing you of our charges, their payment amount and the amount for which you are respon­si­ble. Ivin­son will also receive an EOB and/​or payment from your insur­ance company. 

step five

Patient State­ments — If you are unin­sured or have a patient balance after an insur­ance payment or denial you will receive a state­ment from our billing agency (Clear Health Finan­cial Solu­tion — CHFS). THIS IS NOTCOLLEC­TION AGENCY

step six

Your accounts will be consid­ered resolved once we have received full payment. If you are unin­sured, under­in­sured or having finan­cial diffi­culty, please contact our Finan­cial Coun­selor at (307) 7554389 to discuss payment plans or finan­cial assis­tance that may be available. 

Financial Assistance

A program designed to assist patients who may not have the abil­ity to pay their hospi­tal bills. 

insurance guide

Insur­ance can be diffi­cult to navi­gate. Here are some tips and tricks of the trade. 

questions?

A compi­la­tion of our most frequently asked questions.