Featured Story written by sagan wheeler

Improving the patient experience through Epic

As Ivinson Memorial Hospital prepares to go-live on August 24, 2019 with our new electronic health record (EHR) system through Epic, the leading provider of EHRs in the nation, patients can look forward to a number of benefits.

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As Ivin­son Memo­r­ial Hospi­tal prepares to go-live on August 24, 2019 with our new elec­tronic health record (EHR) system through Epic, the lead­ing provider of EHRs in the nation, patients can look forward to a number of bene­fits. Nicole Rooney, our Chief Nurs­ing Offi­cer, and Dr. Lars Peter­son, the physi­cian cham­pion for the tran­si­tion, outline some of the bene­fits below. 

Easy Access

Patients have personal and family health infor­ma­tion at their finger­tips with My Health Connec­tion, an Epic appli­ca­tion. They can message their doctors, sched­ule appoint­ments with Ivin­son Medical Group providers, complete patient paper­work, review lab results and be more involved with manag­ing their health. My Health Connec­tion is also mobile friendly, allow­ing patients to access their infor­ma­tion at any time. 

My Health Connec­tion offers a level of inter­ac­tion for the patient through access to test results, secure messag­ing with Ivin­son Medical Group providers, and patient educa­tion offer­ings that is greater than we have had in the past. Patients are able to track their current medica­tions and request a refill directly with their Ivin­son Medical Group providers in My Health Connec­tion,” said Rooney. My Health Connec­tion can be accessed through an online portal or through an app on a smart phone or tablet.”

Excep­tional Care

Common tasks are stream­lined with Epic to get the job done more effi­ciently, allow­ing more time for providers to spend with their patients. Greater access to the patient’s health record also enhance the expe­ri­ence for both the patient and provider.

Epic will continue to improve the coor­di­na­tion of care through improved access to the patient’s health record to both the care providers and the patient,” explains Rooney.

Patients will also have access to an After Visit Summary at discharge that helps in their after-care expe­ri­ence. The discharge infor­ma­tion given to patients is easy to read, succinct, and very help­ful,” said Peterson.

The After Visit Summary that is provided to patients after each visit with their care provider or upon discharge from the hospi­tal gives robust after care direc­tions and educa­tion,” said Rooney. 

Increased Engage­ment

An easy-to-access EHR system provides useful infor­ma­tion to patients. When patients are informed, they can ask more targeted questions.

Patient engage­ment helps bridge the divide between providers and patients. My Health Connec­tion offers patients current infor­ma­tion to labs, radi­ol­ogy stud­ies and notes. Patients can then show the infor­ma­tion to trusted loved ones and/​or do research,” Petersen said. This enables patients to digest the infor­ma­tion and formu­late better, informed questions.”

A Safe System 

There are many layers of protec­tion within Epic, ensur­ing patient health infor­ma­tion is safe. A great deal of effort is put into system protec­tion, includ­ing compli­ance audits of how records are reviewed by staff and hospi­tal-spon­sored attempts to break into the system. Patients can rest assured that every measure is taken to protect their health information. 

A Seam­less Transition

Patients may see extra staff help­ing through the tran­si­tion but every­thing will be busi­ness as usual. All Ivin­son patients will receive instruc­tions for access­ing My Health Connec­tion, the new patient portal. Patients who have already accessed the portal through UCHealth, will use the same portal for access­ing health infor­ma­tion from Ivin­son Memo­r­ial Hospi­tal and Ivin­son Medical Group. Patients may not see infor­ma­tion in My Health Connec­tion until they receive care at Ivin­son Memo­r­ial Hospi­tal or Ivin­son Medical Group after August 242019