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Hospital Updates Updated: 4/21/2020

Ivinson Telehealth

Virtual Visits with an Ivinson Provider are now live.

Meet with a provider, with­out hav­ing to leave home. With vir­tu­al vis­its, patients can log into their My Health Con­nec­tion, patient por­tal, and meet with a provider over their phone or home computer. 

As a cur­rent patient of Ivin­son Med­ical Group or the Mered­ith and Jean­nie Ray Can­cer Cen­ter, you are eli­gi­ble for a Tele­health vis­it. Video vis­its pro­vide you with a pri­vate, secure link through My Health Con­nec­tion to allow you to vis­it as if you were com­ing into the clin­ic. You must sched­ule your video vis­it to be seen.

Equip­ment needed

You do need a few basics: 

  • a computer/​tablet with a work­ing web­cam, speak­ers and microphone.
  • or a smartphone.

Sched­ul­ing a Vir­tu­al Visit

If you are need­ing to be seen for:

  • cough.
  • cold/​flu.
  • sore throat.
  • sinus infec­tion.
  • UTI.
  • vomitting/​diarrhea.

Sched­ule a vir­tu­al vis­it by call­ing your provider’s office:

Ivin­son Med­ical Group
(307) 7554540

  • Wom­en’s Health Clinic
  • Pri­ma­ry Care Clinic
  • Ear, Nose and Throat
  • Sur­gi­cal Clinic
  • Pedi­atric and Fam­i­ly Care

Mered­ith and Jean­nie Ray Can­cer Cen­ter
(307) 7554473

Out­pa­tient Rehab
(307) 7554730

Clin­i­cal Nutri­tion
(307) 7554640

If you have suf­fered a seri­ous injury or have symp­toms of a seri­ous con­di­tion such as chest pain, dif­fi­cul­ty breath­ing, severe abdom­i­nal pain, or have a pos­si­ble emer­gency, please go to the ER or call 911.

If you need a phys­i­cal exam­i­na­tion, lab work, X‑rays or oth­er pro­ce­dures, you need to see a provider in person.

Before Your Appointment

  • Sign up for My Health Con­nec­tion.
  • Down­load the My Health Con­nec­tion app (UCHEALTH) on your mobile device if you plan to use it for the tele­health vis­it. No need to down­load any­thing if using a computer.

15 – 20 Min­utes Before

  • Log into your My Health Con­nec­tion account. (Ensure that you are only logged in on one device and not mul­ti­ple devices such as your phone and computer).
  • Go to your Appoint­ments” tab.
  • Com­plete e‑Check In at least 15 min­utes before your tele­health appoint­ment. (ex: Appt. is at 11:00am, e‑Check in no lat­er than 10:45am).
  • Get com­fort­able in a pri­vate location.
  • Click on the E‑Check in” and ver­i­fy your information.
  • Click on the high­light­ed mes­sage Join Your Room.”
  • Once on the Vidyo page place your name in the text box.
  • Then click Join.”

Tips for a Suc­cess­ful Visit

  • Smart­phones are pre­ferred, be sure to down­load the My Health Connection/​UCHealth App
  • If using a Mac com­put­er, down­load Google Chrome, as Safari is not supported
  • Be sure your inter­net con­nec­tion is strong enough to play video online
  • Only login from the device you plan to use for your vis­it. Being logged into My Health Con­nec­tion on more than one device, such as your phone and com­put­er at the same time may cause audio issues
  • Make sure your mute but­ton is off and your sound is turned up

After Your Visit

  • Your provider will con­firm your phar­ma­cy details and send any ordered pre­scrip­tions with the excep­tion of con­trolled substances
  • Note: If dur­ing the vir­tu­al vis­it, your provider deter­mines they need to see you in per­son, you will not be charged for the vir­tu­al visit
  • The vir­tu­al vis­it will be billed the same as a in-per­son visit
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